I submitted a technical report about my CAD Mouse. The left button is missing clicks, adding clicks, just going haywire. I have updated the firmware to v1.5. When I eventually received a reply from 3Dconnexion regarding my technical support, I was just asked one question: 'What is your full address?'.
?!? This isn't a banking/credit card transaction. Can you just help me with my problem?

Please help.

I didn't find the right solution from the Internet.

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